FAQ

Understanding Our
Care and Services

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Can I cancel my membership?

Membership

Yes — if you’re on a monthly plan. 

  • Monthly membership: Flexible and commitment-free. You’re billed monthly and can cancel anytime.
  • Annual membership: Billed upfront with a full 12-month commitment. It’s designed for those ready to invest in ongoing care — and includes a lower monthly rate in appreciation of that commitment.

Both options are here to meet you where you are — with care that fits your goals and lifestyle.

How does pricing work at Healr?

Pricing & Payments

Our pricing is simple, clear, and designed with flexibility in mind:

  • Membership: Choose between a monthly membership (billed monthly, cancel anytime) or an annual membership (billed upfront, with a lower monthly rate in appreciation of your year-long commitment).
  • Pay-As-You-Heal: Book visits and services individually — no subscription required.
    You’ll always know exactly what’s included — no surprise bills, no hidden costs, no confusing policies.

How does lab testing work at Healr?

Testing & Labs

Lab testing at Healr is always guided by your needs. Your provider will recommend the most relevant tests for your health journey, arrange your lab orders with trusted partner labs, and ensure you receive preferred pricing—all while keeping the process clear, supportive, and seamless.

How is Healr different from a primary care doctor?

Care & Services

Healr isn’t a replacement for your primary care doctor or urgent care — we’re a partner in your long-term healing.

While your primary care doctor manages routine and acute care, we focus on uncovering the root causes of your symptoms and creating a personalized, proactive plan for better health. Together, we help you feel your best.

Are there any hidden fees or surprise costs?

Pricing & Payments

Never. Our pricing is upfront and transparent. You’ll always know what’s included, and we’ll guide you through any additional costs — like specialty labs or advanced testing — before you decide. No surprises, no pressure.

What if I’m not ready for a membership?

Membership

You can start at your own pace.

With Pay-As-You-Heal, you can:

  • Book single visits without a subscription
  • Get expert guidance when you need it
  • Upgrade to a membership within 14 days of your initial visit — and we’ll credit $150 toward your plan

It’s a simple, no-pressure way to begin your journey with Healr.

Do you take insurance?

Pricing & Payments

We don’t work with insurance — and that’s intentional.

It means we’re not limited by what’s covered or how much time we’re allowed to spend with you. Instead, we focus fully on:

  • The care you truly need
  • The time and attention you deserve
  • A plan built around your healing, not insurance codes

You’ll always know exactly what’s included — no surprise bills, no hidden costs, no coverage restrictions.

What kinds of tests are included in my membership?

Testing & Labs

Healr’s approach to lab testing is all about what serves you best. Your provider will guide you to the tests that will make the greatest impact, and we’ll arrange everything with our partner labs. You’ll benefit from preferred pricing and dedicated support throughout—while only paying for the labs you need.

Does Healr replace my primary care provider?

Care & Services

Healr is not a replacement for primary or urgent care.

We focus on uncovering and addressing the root causes of your symptoms — working alongside your existing providers to help you feel your best. Think of us as your partner in long-term healing and prevention.

What’s included in a Healr membership?

Membership

Membership gives you a full-circle healing experience designed to support you month after month. Here’s what’s included:

  • 12 visits per year with your Healr providerdedicated time to understand your health story, address root causes, and adjust your plan as you heal.
  • Lab guidance to assess key health markers so we can understand what’s driving your symptoms and guide your care effectively.
  • A personalized care plan based on your results, your goals, and your story
  • Ongoing messaging access to your care team for support between visits
  • Exclusive savings on specialty labs, supplements, and other services
  • A secure online portal to view results, follow your care plan, and stay organized

Can you help me access other specialty tests?

Testing & Labs

Yes. If additional specialty testing is needed to better understand your health, your provider will discuss options with you and help you access the right tests. Every recommendation is intentional, and we’ll guide you every step of the way.

What makes Healr different?

Care & Services

At Healr, we treat more than symptoms — we treat you.

  • We listen first — then investigate with the right tools
  • We take the time to understand what your body’s trying to tell us
  • We create a plan that’s strategic, personalized, and sustainable
    This is healthcare that empowers you — built for progress, partnership, and long-term change.

It’s Healing, better.

Who will I work with at Healr?

Membership

You’ll be paired with a licensed functional medicine provider who takes the time to understand you — your symptoms, your story, and your goals.
You’ll also be supported by Healr’s full Care Team, including:

  • Your Health Discovery Consultant, who helps you get started and explore your goals
  • Your Patient Care Coordinator, who ensures your experience is seamless and personalized
  • Your Health Coach, who provides practical support between visits

Together, they’ll guide you through every step of your healing journey with empathy, consistency, and care that’s built around you.

Can I use HSA or FSA dollars?

Pricing & Payments

Yes — many of our services, including lab testing and visits, are eligible for HSA/FSA reimbursement.


We’re happy to provide you with a receipt for submission.

Are there any hidden fees or surprise costs?
Never. Our pricing is upfront and transparent. You’ll always know what’s included, and we’ll guide you through any additional costs — like specialty labs or advanced testing — before you decide. No surprises, no pressure.

What types of conditions does Healr treat?

Care & Services

Healr provides care for a wide range of conditions across functional health, including but not limited to:

  • Autoimmune & Inflammation: Hashimoto’s, rheumatoid arthritis, psoriasis, inflammatory bowel disease, celiac disease, fibromyalgia, chronic fatigue, and more.
  • Metabolism & Hormones: PCOS, insulin resistance, hypothyroidism, adrenal fatigue, menopause, perimenopause.
  • Fertility & Reproductive Health: Infertility, irregular or missing periods, endometriosis, adenomyosis, low AMH.
  • Cancer Support: Guidance for cancer risk reduction, immune support during treatment, post-treatment recovery, and ongoing health optimization.
  • Pain & Recovery: Migraines, joint or back pain, fibromyalgia, post-viral pain, long COVID, surgical recovery.
  • Feeling Off: Brain fog, fatigue, dizziness, food sensitivity, “no one knows what’s wrong” cases.
  • Everyday Wellness: Energy, focus, digestion, sleep, burnout prevention.

What can I expect from my visits?

Care & Services

Every visit at Healr is centered around you. We take the time to listen, ask the right questions, and explore what’s driving your symptoms. Your care is proactive, not reactive — focused on prevention, root-cause healing, and long-term wellness.

You’ll leave each visit with a clear plan, ongoing support, and the confidence that you’re not in this alone.